Vacancy Support Engineer

Support Engineer wanted immediately!

Do you get energy from customer contact and would you like to learn the newest techniques? Can you combine freedom and responsibility and do you show initiative, then this is the job for you!

Who are you?

As a Support Engineer, you are the first point of contact for our customers via telephone, e-mail or our live chat. You get a kick out of solving incidents, you like to solve problems together. You do this with a strong team: you are not alone.

You are passionate about the Internet and the technology that goes with it. Perhaps you have a server running at home for your home automation. Or perhaps you manage a game server with your friends.

You are keen to learn about the latest cloud technologies. You enjoy working with Apache, tweaking PHP configurations and managing Linux servers.

As you can read, this is an enormously varied, challenging and, above all, fun job.

What we ask

● An ICT education at MBO or HBO level
● At least a few years of relevant work experience
● A good knowledge of the Dutch and English languages

What do we offer you

● + Money
● + 25 Holidays
● + Training opportunities
● + Cosy colleagues
● + MacBook and iPhone/Android from the company
● + Sociable lunches together, a beer on Fridays

About us

MageHost is the performance hoster for Magento. For 8 years, we provide the largest online shops in the Netherlands. So we like to be at the forefront of technical services. We look for the best and fastest tweaks. We never leave our customers out in the cold. Would you like to be part of our team of experts? Then let us know!

The team

You will be part of a young and ambitious team. We have colleagues who lose their hearts to boating, jobs, helping out at church and gardening and they all have a passion for making our customers successful.
During the day, you are in frequent contact with the other members of the technical team, your support colleagues and, of course, with customers themselves.

A day at the office in Valkenswaard

Of course, the day only really starts after a good coffee, so your first stop is the coffee machine. The discussion about how many grams of coffee per cup gives the best result is left aside for today.

While connecting your MacBook, you catch up with your colleagues. The developer tells you he’ll be a bit late, because he fixed a bug early this morning. You check the status in Slack and decide that you will start your day by checking the backups.

Via Slack, a customer indicates that he would like to scale up his capacity because he expects a considerable increase in the load on Black Friday. The customer’s shop has changed slightly, so you call our developer to see if you can implement the upgrade. The morning flies by and at 12.30 it’s time for lunch.

We have a nice meal together at a well-set table, after which you can get to work for our customers with renewed energy.

Your second line support colleague has already noticed a few times that a busy shop seems to be running out of memory. You are going to suggest to the customer that they take another look at this with their developer. After that, you go to work on putting a description online for customers on how to empty their cache.

We received a lot of questions about this last week.

Convinced?

Have you become enthusiastic and can’t wait to get started? Apply now via the button below. If you want to know more, call our Office Manager Debby. You can also send your CV with motivation directly to jobs@magehost.pro.

Important to know: currently we mainly work from home. We keep in touch via video calls. Partial working from home is a possibility, also after the coronation measures have been lifted. Every now and then, we will expect you at the office in Valkenswaard.